NAH, THIS POSTER IS NOT FOR ME: Changed your mind? No worries! You have 14 days from the delivery date to decide if your purchase is right for you. Just make sure to return items in the condition you received them – unused and in the original packaging. We make all posters with love, so please return them with care too! ❤️
RETURNS ARE FREE, RIIIIGHT? Well, not quite. Return shipping costs are the responsibility of the customer. We don’t cover these costs. Carefully pack your return, ship it back, and we’ll handle the rest! Think of it as a final farewell to your almost-perfect poster.
To initiate a return, reach out to us at info@posterance.com. Please don’t send items back before contacting us – we need to know they’re coming home!
WHAT TO DO IF I GOT A DAMAGED ITEM? Open your package with excitement, but if you find any defects, damages, or the wrong item, contact us immediately! Snap some clear pictures to show us the damage, and we’ll make things right faster than you can say “poster disaster.”
CAN I RETURN ANY POSTER? Custom orders, like personalized items or special requests, cannot be returned. These items are made just for you, making them non-returnable and non-resalable. We simply can’t sell it again to someone else.
Digital items? Nope, those can’t be returned either. And like in any other shop, gift cards are non-returnable. Sorry, no takesies-backsies on those.
HOW TO MAKE A RETURN?
- Email us at info@posterance.com to start your return. We usually reply within a day.
- We’ll provide you with detailed instructions, including the return address and what to include with your package.
- Ship your item back to us, making sure you get a tracking number so you can watch its journey.
Once we receive and inspect your return, we’ll notify you if your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Keep in mind that it may take a bit longer for your bank or credit card company to post the refund.
STILL GOT A LOT OF QUESTIONS? Feel free to reach out! We’re here to answer anything related to POSTERANCE and maybe even throw in a dad joke or two.
Why don’t posters ever win at hide-and-seek? Because they’re always framed!